Hove Park Villas Surgery

Hove Park Villas Surgery 2014-11-14 Person 5 5 0

Everyone at the surgery are fantastic. The receptionists are really friendly in the most professional way. They make every effort to find an appointment for you, and only ever ask appropriate questions about your medical needs. The doctors have always been really approachable, and they really listen to you,and never minimise your concerns or worries. They have always appeared encouraging and happy to follow anything up. The practice nurse has always been really helpful and we have used her for travel advice, various injections and some screening. She is also approachable and professional. Thank you to everyone there.

Hove Park Villas Surgery 2014-11-02 Person 3 5 0

This surgery covers a large catchment area in Hove, and yet there is only one way to contract the place short of walking physically into the building. You have to phone one number which is engaged 95% of the time, no matter what the issue is that you wish to discuss. In the year 2014, this surgery - which does have its own internal email system - still doesn't want its patients to use email, let alone social media. I've come to the conclusion that this is a deliberate policy. Electronic communication would save on phone work, but require emailed communications to be actioned in some way. Or logged, which generates (potentially unfavourable) statistics.

Hove Park Villas Surgery 2014-10-01 Person 5 5 0

Dr Mancey-Barrett is kind caring knowledgeable and efficient. I would recommend him to anyone

Hove Park Villas Surgery 2014-09-23 Person 4 5 0

I think this surgery is ace! especially under the currently financial strain that the NHS is facing. Although trying to get through by telephone is a bit of a nightmare they do have Vision online where you can book and cancel all your appointments so once I signed up I never had this problem again. I've never had to wait for more than 2 days for an appointment to see a GP and not more than 5 days to see my preferred GP. They reception staff are very accommodating in rescheduling your appointments when something expectantly pops up. The doctors and nurses are very courteous. I've only ever had one unpleasant experience, it was when I came to register. I felt like I was dealt with in a quite aggressive manner by the receptionist, being told to fill this and that out but being unable to communicate that I had already filled out all the relevant paperwork at home. I guess because of my accent the receptionist demanded to see my passport and visa, I felt like her tone was quite aggresive. When I returned for an appointment, sitting in the waiting room, I heard the same receptionist be very pleasant to an 'English' patient wanting to register and not being so interrogative with her questions about his identification.

Hove Park Villas Surgery 2014-07-29 Person 5 5 0

The Receptionists always remember my name and the names of my family members which I think is nothing short of miraculous! They are always kind and helpful and really do try their best to find an appointment when needed. Practice Nurses have always been very professional but also friendly and put you at ease. Would absolutely recommend the surgery to anyone and everyone.